CLIMBING GYM SOFTWARE · AND THE TEAM BEHIND IT

The software that runs your gym.
The team that runs your back office.

One app for the front desk, memberships, waivers, website, email, setting and scheduling, that your staff learn in an afternoon and your members actually like. And if you'd rather not do the marketing, reporting and admin yourself, our team and AI agents will.

One app for your whole gym that staff learn in an afternoon and members actually like. Our team and AI agents can run the back office for you.

Book a demo See how it works ↓
  • We set up everything for you
  • Free until your members are checking in
  • No trial countdown
01 · WHY TOPO

Three problems Topo exists to fix.

SOFTWARE PEOPLE GET

Staff learn it in an afternoon. Members actually like it.

One check-in screen runs the desk: search anyone, see their pass, waiver and notes before you click, and sell a day pass without leaving the page. Members join, sign, book and pay on their own phones.

  • Almost no staff training
  • Members love it: no passwords, wallet passes, a real app
  • Free until you go live, and we handle the setup
/staff/check-in
Searching for a member at check-in
A member's check-in QR code on their phone
EVERYTHING IN ONE PLACE

Your whole business, not just the front desk.

Topo replaces your climbing gym software and the dozen other tools around it, with one member record, one login and one bill.

Digital waiversEmail marketingWebsiteCRM RoutesettingClimbing logLink in bio and more ↓
/staff/broadcasts
An email broadcast's delivery and engagement stats
OR LET US RUN IT

Hand the back office to our team and AI agents.

Email sequences, landing pages, SEO, analytics, promotions, inventory and reporting, done inside your account, with you approving anything members see.

See everything we can take on ↓
TTAI
Your Topo crew · this week3 done · 1 needs your OK
  • ✓
    Win-back sequence to 38 lapsed members6 rejoined so far
  • ✓
    GA4 and Meta pixel connectedSign-ups now tracked by campaign
  • ✓
    Weekly numbers memoTuesday evenings at 94% capacity
  • !
    November promo for day-pass regulars212 people · drafted, not sent ApproveEdit
02 · ONE APP

Stop cobbling together a dozen products.

Each of these jobs is usually a separate subscription with its own login and its own copy of your members.

  • Gym management & billinge.g. Rock Gym Pro, Capitan
  • Digital waiverse.g. Smartwaiver
  • Point of sale & inventorye.g. Square, Lightspeed
  • Event ticketinge.g. Eventbrite
  • Member app & wallet passese.g. a custom app
  • Reporting & dashboardse.g. spreadsheets
  • Email marketing & automatione.g. Mailchimp, Klaviyo
  • CRM & lead capturee.g. HubSpot
  • Website & landing pagese.g. Squarespace, Wix
  • Forms & surveyse.g. Typeform, Jotform
  • Link in bio & short linkse.g. Linktree, Bitly
  • Online storee.g. Shopify
  • Referral programe.g. ReferralCandy
  • Help centere.g. Help Scout Docs
  • Routesetting & climbing logse.g. Plastick, Kaya, TopLogger
  • Staff schedulinge.g. When I Work, Homebase
  • Help desk / shared inboxe.g. Help Scout, Front
  • Tasks & checklistse.g. Trello, Asana
  • Team chate.g. Slack, WhatsApp groups
  • Camp & course registratione.g. Sawyer, Jackrabbit
  • The glue between theme.g. Zapier
WITH TOPO

One app.

  • One member recordVisits, purchases, waivers, emails and climbs on the same person.
  • One loginDesk, setters, coaches and managers, each with their own permissions.
  • One billInstead of a dozen renewals on a dozen cards.

Most gyms spend less on Topo than on the pile it replaces.

03 · PRODUCT TOUR · RECORDED FROM THE REAL APP

See it work before you call us.

Real screens from the Topo staff and member apps, recorded with a sample gym. Pick a product, press play and watch, or click the highlighted spots yourself.

← → step · Space play / pause · click inside to drive it yourself

FEATURE DIRECTORY

Does Topo handle that?

Search 146 features, or browse them the way the tour is organized.

granitepeak.topoclimb.com

Check-in & front desk Core

A live feed of every check-in, sale and waiver. Find anyone in a keystroke and see what's wrong before they reach the desk.

  • Check-in dashboardLive feed of check-ins, failed scans, waivers and sales, with today's numbers and alerts.
  • Search-to-check-inFind by name, email, phone or QR; membership, waiver and notes show before you click.
  • QR code check-inEvery member has a QR code on their phone or wallet pass.
  • Hardware scannersUSB scanner workstations with a Topo helper app.
  • Self check-in kioskA PIN-unlocked tablet kiosk that locks itself; members scan themselves in.
  • Guest & family check-inAdd a guest to a host's visit or check in a whole household at once.
  • Check-in alertsBlock or warn on expired waivers, missing belay certs or staff notes; overrides are audited.
  • Sell, then check inNo pass? Jump to the register with the member attached, then straight back to check-in.
  • Door access (Verkada)Membership status syncs to Verkada door access groups for 24/7 entry.
  • Apple & Google Wallet cardsA membership pass in the phone's wallet that stays up to date.
  • Visit historySearchable, exportable check-in log per person and per day.
granitepeak.topoclimb.com

Memberships & billing Core

Every way to sell entry, billed through your own Stripe account, with failed-card recovery that runs itself.

  • Recurring membershipsWeekly, monthly or annual autopay memberships.
  • Prepaid termsPay-in-full terms that can roll over to recurring at the end.
  • Day passesSingle entry, sold at the desk, online or from a website widget.
  • Punch passes10-visit (or any number) passes with expiry rules and a low-balance nudge.
  • Punch-card trade-inMembers trade unused punches toward a membership.
  • Off-peak & visit capsLimit a plan to certain hours or days, or cap visits per week or month.
  • Guest passes on plansA guest allowance per week, month or billing cycle.
  • Fees, trials & commitmentsJoin fees, intro pricing, free trials and minimum terms.
  • Freezes & holdsStaff or self-serve freezes with fees, a maximum length and automatic unfreeze. Billing pauses while frozen.
  • Upgrades, downgrades, cancelsPlan changes with price quotes, cancel reasons and reactivation.
  • Cancellation fees & noticeA cancel fee and notice period per plan, shown to the member before they confirm.
  • Price changes & grandfatheringVersion a plan and move existing members on a schedule, or leave them on their price.
  • Comp membershipsFree memberships for staff, investors or partners, with end dates.
  • Failed payment recoveryAutomatic retries, dunning emails and a failed-payments dashboard.
  • Member self-serve billingMembers update cards, see receipts and manage their own plan.
  • Bank payments (ACH)Members pay from a bank account instead of a card, at a lower processing fee.
  • Your own Stripe accountPayouts go straight to your Stripe account.
  • Pre-sale & founding membershipsFounding-member pre-sales with tiers, caps and sale windows.
granitepeak.topoclimb.com

Point of sale & inventory Core

A register built for a gym: memberships, passes, retail and gift cards in one cart, with member pricing applied automatically.

  • RegisterMemberships, passes, events, retail and gift cards in one cart.
  • Stripe Terminal readersTap or insert on Stripe card readers.
  • Card on fileCharge a member's saved card in one click.
  • Member pricingMember and off-peak prices applied automatically.
  • Products & variantsSizes and colors with their own stock, barcodes, vendors and categories.
  • Inventory & low-stock alertsStock per location, bulk adjustments and reorder alerts.
  • Purchase ordersCreate, submit and receive purchase orders against vendors.
  • Sales taxTax rates per category and location, plus a tax report.
  • Refunds, voids & disputesFull or partial refunds, and chargeback evidence sent to Stripe from the sale.

Waivers & certifications Core

Waivers signed on a phone, versioned, re-signed when they expire, and belay certs that actually gate the door.

  • Digital waiversE-sign at sign-up, on the kiosk, from a link, or on a phone.
  • Versions & re-signingNew versions require re-signing; expiry periods send reminders.
  • Minors & guardiansGuardians sign for kids; a review queue catches problems.
  • Orientation videoRequire a safety video before a first visit.
  • Belay & lead certificationsCertifications with expiry, prerequisites and age rules that can block check-in.
  • Certification templatesBelay, lead, auto-belay orientation, youth competency, CPR, route setter levels and more.
  • Signed PDFsDownload any signed waiver as a PDF.
granitepeak.topoclimb.com

Classes & events Core

Yoga drop-ins, intro-to-lead clinics, comps and birthday parties, with waitlists that fill themselves.

  • Classes, clinics & compsOne-off or recurring events with capacity, price and instructors.
  • Birthday parties & group bookingsPackage or per-head pricing, a deposit and invoice for the organizer, guest waivers ahead of time, and one group check-in.
  • Online bookingMembers book in the app; guests book from your website.
  • Auto-promoting waitlistsTime-limited claim offers go out when spots open.
  • Class creditsPlans include credits; events cost credits.
  • Late-cancel & no-show feesCancel windows, fees and a refund policy per event.
  • Members-only & cert-gated eventsLimit an event by plan, require a cert, or issue one on attendance.
  • Calendar feedsSubscribable calendar feeds for members and staff.
  • Instructor payFlat, per-head or revenue-share, with a payouts report.
granitepeak.topoclimb.com

Families, gift cards & promotions Core

Households on one bill, gift cards with the liability tracked, and promotions explained back to you in plain English.

  • Family plansOne payer, guardians and dependents, age-based pricing.
  • Household pricingOne price for the first few people in a household, then a set rate for each extra person.
  • Student, military & senior ratesMembers apply with proof, staff approve, and the rate drops off at renewal if they no longer qualify.
  • Corporate membershipsEmployer accounts with subsidies, roster imports and invoicing.
  • Gift cardsSold online or at the desk, delivered by email, with a liability report.
  • Promo codes & automatic salesCodes or automatic discounts with date windows, caps and targeting.
  • Plain-English promotion summaryEvery promotion is described back to you before it goes live.
  • Multi-month discounts"First 3 months half off", with the remaining months tracked.
  • Account creditStore credit from staff or referrals, applied at checkout.
granitepeak.topoclimb.com

Members & CRM Core

Every member, lead and day-passer in one directory: one record with their billing, visits, waivers, emails and climbs.

  • People directoryContacts, users and members with saved views.
  • One-page member profileBilling, visits, waivers, notes, tags and emails on one screen.
  • SegmentsDynamic audiences, plus ready-made segments to start from.
  • Tags & custom fieldsCustom fields of every type and bulk tagging.
  • Staff notes with @mentionsPrivate notes the whole team can see.
  • Duplicate detectionCatch duplicate people before they pile up.
  • Churn-risk viewSee who's drifting away.
  • Passwordless sign-inMembers sign in with an email link or a 6-digit code.
granitepeak.topoclimb.com

Reports & key metrics Core

MRR, churn, lifetime value, day-pass conversion and capacity, plus a report builder, all exportable for your accountant.

  • Key metricsMRR, churn, retention, lifetime value, day-pass conversion, capacity and more.
  • Standard reportsRevenue, churn, visits, members, tax, failed payments and inventory, all as CSV.
  • Custom report builderBuild your own reports from your gym's data.
  • Retail margin & gift card liabilityKnow what's on the books.
  • Audit logEvery staff action, recorded.
granitepeak.topoclimb.com

Email broadcasts & sequences Marketing

Win-backs, welcome series and expiring-pass nudges: build them once and they keep running.

  • Email broadcastsCompose, test and schedule; see who opened and clicked.
  • Automated sequencesMulti-step journeys triggered by a first visit, no visit in a while, a birthday, an expiring waiver and dozens more.
  • Sequence templatesWelcome, first-visit follow-up, day pass to member, cancellation win-back.
  • Contacts & consentDouble opt-in, a consent log, preferences and unsubscribes.
  • Your sending domainSend from you@yourgym.com.
  • System emails in your wordsEdit every receipt, reminder and billing email.
  • Ad & analytics trackingGA4, Meta pixel and Conversions API, and UTM campaigns.
  • Mailchimp syncKeep Mailchimp running while you switch.

Website & landing pages Marketing

Your gym's whole website, on your domain, with sign-up, plans and the class schedule built in.

  • Built-in websiteHosted on your own domain.
  • Page builderHeroes, plans, schedules, FAQs, galleries, testimonials, video and more.
  • Landing pagesOffer pages with codes, end dates and short links.
  • News & blogPosts with an RSS feed; turn any email into a post.
  • Scheduled publishingPages and news posts go live and come down on the dates you set.
  • Help page & contact formSearchable answers, FAQs and a contact form. Every message lands in the shared inbox.
  • Branding & themeYour logo, colors and fonts across the site, emails and app.
  • Embeddable widgetsSign-up, day pass, schedule, plans, RSVP and forms for any site.
  • SEO basicsSitemap, redirects and social share images.
granitepeak.topoclimb.com

Forms, links & referrals Marketing

Forms that tally their own answers, one link for your Instagram bio, and rewards for members who bring friends.

  • Form builderWaitlists, surveys and intake forms, with answers tallied for you.
  • Link-in-bio pageOne link for your social bios, with click counts and a QR code.
  • Short linksBranded short links with visit counts.
  • Referral programReferral links, rewards and eligibility rules.
  • AnnouncementsScheduled announcements in the member app.
granitepeak.topoclimb.com

Online shop & help center Marketing

Sell merch online with pickup or shipping, and answer the same ten questions once in a help center.

  • Online shopProducts, collections, express checkout, pickup or flat-rate shipping.
  • Abandoned cart emailReminders for carts left behind.
  • Help centerSearchable help articles for members.
granitepeak.topoclimb.com

Routesetting Routesetting

Plan the next reset, see the grade spread by wall, and publish new climbs the moment they're up.

  • Route sets & strip schedulePlan sets, planned routes and stripping dates.
  • Walls & sectionsWalls split into sections on photos.
  • Grade distributionGrade spread by wall and color at a glance.
  • Circuits, colors & tagsYour taxonomy and your hold colors.
  • Guest settersTrack and credit guest setters.
  • Route feedbackMembers rate routes, and setters see it.

Member climbing app Routesetting

Members log sends, rate routes, post beta and claim first ascents, inside your app rather than someone else's.

  • Climbing logRoutes on photos of your walls: ticks, attempts, projects and progress.
  • Beta videosUpload and share beta videos.
  • First ascentsClaim and celebrate first ascents with share cards.
  • Climber profilesPublic profiles with sends and videos.
  • Community moderationBlocking, reporting and a staff review queue.
granitepeak.topoclimb.com

Tasks & checklists Operations

Jot down a task mid-conversation, assign it, and write the opening and closing routine down once.

  • TasksAssignees, due dates, notes, files and a daily digest.
  • Opening & closing checklistsRecurring checklists that show who did what.
  • @mentionsMention a teammate on a note or task.
  • Review queueWaivers and certs that need a human land in one place.
granitepeak.topoclimb.com

Team chat Operations

Channels and DMs for the staff, shift channels that follow the schedule, and live member and task cards right in the conversation.

  • Channels & DMsPublic and private channels, DMs and group DMs, threads, reactions and search.
  • Shift channelsWhoever is on the schedule is in the channel, and the next shift gets a handoff note when they start.
  • Live record cardsPaste a member, task, shift or inbox link and it becomes a card that stays up to date.
  • Photos & videoDrag in photos and clips. YouTube links play right in the chat.
  • Message to taskTurn any message into a task without retyping it.
granitepeak.topoclimb.com

Shared inbox Operations

Email, the website contact form and the member app's help button in one queue, with the member's account next to every thread.

  • Shared inboxAssign, label, snooze and reply as a team. Everyone keeps their own read state.
  • Website & app messagesContact-form and in-app help messages arrive as threads, marked with where they came from.
  • Member contextTheir plan, visits, billing and open tasks next to the thread. Add a task without leaving it.
  • Assignments & mentionsAssigning a thread notifies that person; @mention a teammate in a private note.
  • Advanced searchSearch every thread by label, assignee, status or date. Press / from anywhere in the inbox.
  • AI-drafted repliesDrafts that cite your help articles, ready for staff to send.
granitepeak.topoclimb.com

Staff scheduling Operations

The week by role, open shifts staff can claim, and hours and labor cost without a spreadsheet.

  • Shift schedulingShifts by role and area; claim, reassign, publish.
  • Shift templatesBuild a template week once and reuse it.
  • Time offOut-of-office periods on the team calendar.
  • Hours & labor costScheduled vs worked hours and labor cost.
  • Roles & permissionsFine-grained permissions and role templates.

Member app Core

Their gym in their pocket: check-in QR, class booking, plans, family and cards. Installs from the browser, no app store needed.

  • Installable member appAdd it to the home screen from the browser.
  • Join & sign onlineSign up, pick a plan and sign the waiver from a phone.
  • Book classesBrowse the calendar and book in two taps.
  • Manage plan & cardsUpgrade, freeze, cancel and update cards.
  • Family accountsParents manage kids' plans and waivers.
  • Push notificationsNotifications for bookings, reminders and announcements.
granitepeak.topoclimb.com

Courses, camps & teams Programs

Multi-session courses, summer camps and youth teams with enrollment, payment and attendance built in.

  • Courses & campsMulti-session programs with enrollment and payment.
  • Rosters & attendancePer-session attendance and roster uploads.
  • Refund policiesNo refunds, full refunds before the start, or prorated.
granitepeak.topoclimb.com

Multi-location, migration & API Every product

Run one gym or ten, move over from your current system with our help, and connect anything else through the API.

  • Multi-locationHours, pricing, tax and staff access set per location.
  • Concierge migrationWe move members, plans, waivers and Stripe subscriptions; you review before anything goes live.
  • Practice sandboxA test copy of your gym for training staff, with no real money or emails.
  • REST APIA full API with an OpenAPI spec and agent-ready docs.
  • Staff PINs & auto-lockShared desk computers lock themselves.
04 · DONE FOR YOU

You didn't open a gym to write email sequences.

In a small gym, the back office lands on the owner or a one-person marketing team. Hand it to Topo's team and AI agents. They work inside your account, and nothing reaches members without your OK. Ask for a change and it's often live the same week.

YOU KEEP

The gym.

  • The front desk and your members
  • Coaching, setting and the floor
  • Strategy calls with us, monthly
  • Final say on anything members see

Everything we build (sequences, pages, reports) lives in your account and stays yours.

Talk to us

WE TAKE

The back office.

Marketing & growth
  • Write and run email sequences
  • Monthly newsletter & announcements
  • Audience segmentation
  • Promotions & seasonal campaigns
  • Referral program
  • Lead capture & follow-up
Website & SEO
  • Landing pages
  • Keep the website current
  • SEO
  • Link page, short links & QR codes
  • Help center articles
Analytics & reporting
  • Connect analytics & ad pixels
  • Build your dashboards
  • Weekly numbers memo
  • Churn-risk outreach
  • Campaign results
Pricing & billing
  • Plan & pricing setup
  • Price changes
  • Failed-payment recovery
  • Gift card & holiday campaigns
  • Corporate partnerships
Retail & inventory
  • Product catalog
  • Inventory & reorders
  • Online shop
  • Margin review
Programs & events
  • Seasonal schedule builds
  • Camps & courses
  • Event promotion
Back-office admin
  • Member data cleanup
  • Waiver & policy updates
  • System emails in your voice
  • Staff schedule templates & checklists
  • Inbox first drafts
05 · GET STARTED

Pick how you want to start. We'll do the setup.

Every path comes with concierge setup from our team. Take as long as you need to get Topo ready. It's free until you go live, and there's no trial countdown.

Go all in
Concierge setup

Opening a new gym

We build your Topo with you: plans, waivers, sign-up flow, website, and a founding-member pre-sale to fill the gym before opening day.

  • Pre-sale pages with founding tiers
  • Website and online sign-up ready for day one
  • Staff trained before the doors open
Concierge migration

Moving your whole gym

Our team moves members, plans, billing history, waivers and Stripe subscriptions over from Rock Gym Pro, Capitan or a pile of spreadsheets. You review every change before anything goes live.

  • Members are never re-charged
  • Run it side by side until you're happy
  • Switch over on the day you choose
Or start small
No migration needed

Start with a module or two

Keep your current membership system. Add Topo's marketing, operations or routesetting tools next to it and get value in the first week, without moving a single member or credit card. Bring memberships over later, if and when you want.

See what you can run on Topo without switching →
Marketing & websiteEmail sequences and broadcasts, website and landing pages, forms, link page, online shop.Fill the gym
OperationsTasks, opening and closing checklists, team chat with shift channels, a shared inbox with AI drafts, staff scheduling.Run the team
Routesetting & climbingSet planning, walls and grade spread for your crew, plus a climbing log for members.Keep the walls fresh
ProgramsSummer camps, multi-session courses and youth teams with enrollment and attendance.Teach & coach

No lock-in. Your customers are yours.

Payments run through your own Stripe account, not ours. You own your customer list and every card on file. If Topo ever stops being the right fit, they go with you, along with a full export of everything else.

  • Your Stripe, your payouts
  • Export everything, anytime
  • Month to month
Optional add-on · any path

Have us run the back office

Whichever way you start, our team and AI agents can take over marketing, website, analytics, promotions, inventory and reporting. Add it whenever you want.

What we take on ↑
  1. Book a callTell us how your gym runs today.
  2. See it in actionTopo, set up for your use cases.
  3. Free sandboxWe set up a Topo account for you to try yourself.
  4. Go live when readyThat's when billing starts.
Book a demo

Questions

Is there a free trial?

Better: we set up a free sandbox account for your gym so you can try Topo yourself. Take as long as you need to get it ready. You only start paying when you go live.

How much does Topo cost?

It depends on which parts of Topo you use and how your gym runs, so we walk through it on the intro call. Either way, nothing is billed until you go live.

Do I have to move my memberships to use Topo?

No. Marketing, Operations, Routesetting and Programs work next to your current membership system. Move memberships over later, if and when you want, and we'll do the migration.

Is done-for-you required?

No. It's an optional add-on to any way of using Topo. Plenty of gyms run Topo themselves.

What if I leave?

Your customers and their cards live in your own Stripe account, so they go with you. Everything else exports as CSV.

NEXT STEP

Book a 30‑minute intro call.

We'll learn how your gym runs, show you Topo in action, and set up a free sandbox account so you can try it yourself.

See it in actionFree sandbox, set up for youGo live when you're ready