Topo app support

Enter the email address you gave your gym. Check your inbox and spam folder for a sign-in email. Tap your gym’s email link or enter the six-digit code in the app. Links and codes expire and can only be used once; request a new one if yours no longer works. If no email arrives, ask your gym to check the address on your account.

Open Account and tap Switch gym. If it isn’t listed, sign in with the email you use at that gym or find it in the gym search. Memberships and passes belong to each gym separately.

Sign in, open Check in, choose your pass, and tap Add to Apple Wallet. Follow the Wallet prompts. If the button isn’t available, ask your gym whether Wallet passes are enabled.

Open Account → Notifications to choose your notification preferences. Allow Topo notifications in your iPhone’s Settings → Notifications → Topo. Marketing notifications are optional.

Sign in to the gym, open Account, scroll to Delete account, and tap Delete account. Review what will be deleted and kept, type DELETE, then tap Delete my account. If you’re a guardian, choose Delete [child’s name]’s account in the same section, type DELETE, then tap Delete dependant’s account. Only minors you’re a guardian of are eligible.

Your profile photo, push notification tokens and subscriptions, beta clips, and First Ascent share videos and cards are deleted. Sign-in links and Wallet passes stop working. Your gym keeps account details, signed waivers, billing, check-in and activity history for legal, insurance, and accounting reasons. If a family or billing obligation blocks deletion, the screen explains how to resolve it and offers Ask your gym to delete my account.